[title size=”2″ content_align=”left” style_type=”single” sep_color=”” margin_top=”” margin_bottom=”” class=”” id=””]General Terms & Conditions[/title][fusion_text]Please read the following Terms and Conditions carefully before using Roura Thailand (Managed by Wave Creation Phuket Co.,Ltd.) service. Your use of our service is expressly conditioned on your acceptance of these terms and conditions without any modifications.[/fusion_text][fullwidth background_color=”” background_image=”” background_parallax=”none” enable_mobile=”no” parallax_speed=”0.3″ background_repeat=”no-repeat” background_position=”left top” video_url=”” video_aspect_ratio=”16:9″ video_webm=”” video_mp4=”” video_ogv=”” video_preview_image=”” overlay_color=”” overlay_opacity=”0.5″ video_mute=”yes” video_loop=”yes” fade=”no” border_size=”0px” border_color=”” border_style=”” padding_top=”20px” padding_bottom=”20px” padding_left=”0px” padding_right=”0px” hundred_percent=”no” equal_height_columns=”no” hide_on_mobile=”no” menu_anchor=”” class=”” id=””][title size=”3″ content_align=”left” style_type=”single” sep_color=”” margin_top=”” margin_bottom=”” class=”” id=””]Payment Methods[/title][fusion_text]Payment can be made by the following methods:[/fusion_text][accordian divider_line=”” class=”” id=””][toggle title=”Bank Transfer to: ” open=”no”]Account name: Wave Creation Phuket Co.,Ltd.
Account holder address: 403/25 Moo 9, Chalong Sub District, Mueang District, Phuket 83130 Thailand
Account Number: 7372621649

Bank: Siam Commercial Bank
Branch: Ha Yeak Chalong (Phuket) Branch
Branch Address: 16/28 Mu 8 Chao Fa Road, Chalong Sub District, Mueang District, Phuket 83130
SWIFT: SICOTHBK

Please note that all fees for bank transfers at both ends must be paid by the sender.[/toggle][toggle title=”Paypal Payment” open=”no”]Please pay to below account.
account@wavecreationphuket.com[/toggle][toggle title=”Credit Card” open=”no”]Once your booking is ready, we will send Direct link for credit card payment.Clicking on the link takes you to a secure page where you can safely send credit card details to us. You can use card with IC chip only for secure reason.[/toggle][/accordian][/fullwidth][fullwidth background_color=”” background_image=”” background_parallax=”none” enable_mobile=”no” parallax_speed=”0.3″ background_repeat=”no-repeat” background_position=”left top” video_url=”” video_aspect_ratio=”16:9″ video_webm=”” video_mp4=”” video_ogv=”” video_preview_image=”” overlay_color=”” overlay_opacity=”0.5″ video_mute=”yes” video_loop=”yes” fade=”no” border_size=”0px” border_color=”” border_style=”” padding_top=”20px” padding_bottom=”20px” padding_left=”0px” padding_right=”0px” hundred_percent=”no” equal_height_columns=”no” hide_on_mobile=”no” menu_anchor=”” class=”” id=””][title size=”3″ content_align=”left” style_type=”single” sep_color=”” margin_top=”” margin_bottom=”” class=”” id=””]Cancellation Policy[/title][fusion_text]The customer should follow cancellation policy in your Confirmation. If the customer wishes to cancel the booking, written notification by email must be given to Roura Thailand. The date of cancellation will be the date Roura Thailand receives this written notice.

Roura Thailand can decide to cancel a program for safety reasons with full refund to the customer.

In case that the tour/package is cancelled by third party operators with any reasons without Roura Thailand’s control, Roura Thailand will follow third party operator’s policy/decision about the refund.[/fusion_text][/fullwidth][fullwidth background_color=”” background_image=”” background_parallax=”none” enable_mobile=”no” parallax_speed=”0.3″ background_repeat=”no-repeat” background_position=”left top” video_url=”” video_aspect_ratio=”16:9″ video_webm=”” video_mp4=”” video_ogv=”” video_preview_image=”” overlay_color=”” overlay_opacity=”0.5″ video_mute=”yes” video_loop=”yes” fade=”no” border_size=”0px” border_color=”” border_style=”” padding_top=”20px” padding_bottom=”20px” padding_left=”0px” padding_right=”0px” hundred_percent=”no” equal_height_columns=”no” hide_on_mobile=”no” menu_anchor=”” class=”” id=””][title size=”3″ content_align=”left” style_type=”single” sep_color=”” margin_top=”” margin_bottom=”” class=”” id=””]Refund Policy[/title][fusion_text]All refund will be made by Thai Bath, then your refunded money will reflect the exchange rate at the time of payment and refund. Roura Thailand will not compensate for the differences.[/fusion_text][/fullwidth][fullwidth background_color=”” background_image=”” background_parallax=”none” enable_mobile=”no” parallax_speed=”0.3″ background_repeat=”no-repeat” background_position=”left top” video_url=”” video_aspect_ratio=”16:9″ video_webm=”” video_mp4=”” video_ogv=”” video_preview_image=”” overlay_color=”” overlay_opacity=”0.5″ video_mute=”yes” video_loop=”yes” fade=”no” border_size=”0px” border_color=”” border_style=”” padding_top=”20px” padding_bottom=”20px” padding_left=”0px” padding_right=”0px” hundred_percent=”no” equal_height_columns=”no” hide_on_mobile=”no” menu_anchor=”” class=”” id=””][title size=”3″ content_align=”left” style_type=”single” sep_color=”” margin_top=”” margin_bottom=”” class=”” id=””]Third Party Operators[/title][fusion_text]The activities, tours and excursions listed on this website are owned and operated by independent contractors (third-parties) which are not associated Roura Thailand. Roura Thailand does not own, operate or control the tours and is not responsible for the acts or omissions of the owners/operators or for any injury, loss or damages that may result from participation in the activities, tours and excursions, which is done at your own risk. Tour prices listed can be changed at any time without notice. [/fusion_text][/fullwidth][fullwidth background_color=”” background_image=”” background_parallax=”none” enable_mobile=”no” parallax_speed=”0.3″ background_repeat=”no-repeat” background_position=”left top” video_url=”” video_aspect_ratio=”16:9″ video_webm=”” video_mp4=”” video_ogv=”” video_preview_image=”” overlay_color=”” overlay_opacity=”0.5″ video_mute=”yes” video_loop=”yes” fade=”no” border_size=”0px” border_color=”” border_style=”” padding_top=”20px” padding_bottom=”20px” padding_left=”0px” padding_right=”0px” hundred_percent=”no” equal_height_columns=”no” hide_on_mobile=”no” menu_anchor=”” class=”” id=””][title size=”3″ content_align=”left” style_type=”single” sep_color=”” margin_top=”” margin_bottom=”” class=”” id=””]Transfer Service Policy[/title][fusion_text]The driver will not wait for the customer more than 60 minutes from original ETA (Estimated Time of Arrival). The customer should contact to Roura Thailand by e-mail or Phone in their responsibility to report for the delay or reschedule. Extra charge may be required for the reschedule at the last minute.[/fusion_text][/fullwidth][fullwidth background_color=”” background_image=”” background_parallax=”none” enable_mobile=”no” parallax_speed=”0.3″ background_repeat=”no-repeat” background_position=”left top” video_url=”” video_aspect_ratio=”16:9″ video_webm=”” video_mp4=”” video_ogv=”” video_preview_image=”” overlay_color=”” overlay_opacity=”0.5″ video_mute=”yes” video_loop=”yes” fade=”no” border_size=”0px” border_color=”” border_style=”” padding_top=”20px” padding_bottom=”20px” padding_left=”0px” padding_right=”0px” hundred_percent=”no” equal_height_columns=”no” hide_on_mobile=”no” menu_anchor=”” class=”” id=””][title size=”3″ content_align=”left” style_type=”single” sep_color=”” margin_top=”” margin_bottom=”” class=”” id=””]Liability Release and Assumption of Risk[/title][fusion_text]Roura Thailand acts only as an agent in all matters related to the tour, and are not to be liable for damage,injury, loss or accident to person or baggage or other personal property. We reserve the right to make itinerary changes, web contents, price, meals and attractions of equal value.

Roura Thailand recommends to all customers to have their own personal accident and travel insurance.

[/fusion_text][/fullwidth][fullwidth background_color=”” background_image=”” background_parallax=”none” enable_mobile=”no” parallax_speed=”0.3″ background_repeat=”no-repeat” background_position=”left top” video_url=”” video_aspect_ratio=”16:9″ video_webm=”” video_mp4=”” video_ogv=”” video_preview_image=”” overlay_color=”” overlay_opacity=”0.5″ video_mute=”yes” video_loop=”yes” fade=”no” border_size=”0px” border_color=”” border_style=”” padding_top=”20px” padding_bottom=”20px” padding_left=”0px” padding_right=”0px” hundred_percent=”no” equal_height_columns=”no” hide_on_mobile=”no” menu_anchor=”” class=”” id=””][title size=”3″ content_align=”left” style_type=”single” sep_color=”” margin_top=”” margin_bottom=”” class=”” id=””]Legal Stuff[/title][fusion_text]We are a legal company with all licenses you need to operate here in Thailand.[/fusion_text][/fullwidth][fullwidth background_color=”” background_image=”” background_parallax=”none” enable_mobile=”no” parallax_speed=”0.3″ background_repeat=”no-repeat” background_position=”left top” video_url=”” video_aspect_ratio=”16:9″ video_webm=”” video_mp4=”” video_ogv=”” video_preview_image=”” overlay_color=”” overlay_opacity=”0.5″ video_mute=”yes” video_loop=”yes” fade=”no” border_size=”0px” border_color=”” border_style=”” padding_top=”20px” padding_bottom=”20px” padding_left=”0px” padding_right=”0px” hundred_percent=”no” equal_height_columns=”no” hide_on_mobile=”no” menu_anchor=”” class=”” id=””][one_third last=”no” spacing=”yes” center_content=”no” hide_on_mobile=”no” background_color=”” background_image=”” background_repeat=”no-repeat” background_position=”left top” hover_type=”none” link=”” border_position=”all” border_size=”0px” border_color=”” border_style=”” padding=”” margin_top=”” margin_bottom=”” animation_type=”” animation_direction=”” animation_speed=”0.1″ animation_offset=”” class=”” id=””][fusion_text]TAT License[/fusion_text][separator style_type=”none” top_margin=”5″ bottom_margin=”” sep_color=”” border_size=”” icon=”” icon_circle=”” icon_circle_color=”” width=”” alignment=”” class=”” id=””][imageframe lightbox=”no” lightbox_image=”” style_type=”none” hover_type=”none” bordercolor=”” bordersize=”0px” borderradius=”0″ stylecolor=”” align=”none” link=”http://www.roura-thailand.com/kr/wp-content/uploads/sites/4/2015/05/TAT_License.jpg” linktarget=”_blank” animation_type=”0″ animation_direction=”down” animation_speed=”0.1″ animation_offset=”” hide_on_mobile=”no” class=”” id=””] [/imageframe][/one_third][one_third last=”no” spacing=”yes” center_content=”no” hide_on_mobile=”no” background_color=”” background_image=”” background_repeat=”no-repeat” background_position=”left top” hover_type=”none” link=”” border_position=”all” border_size=”0px” border_color=”” border_style=”” padding=”” margin_top=”” margin_bottom=”” animation_type=”” animation_direction=”” animation_speed=”0.1″ animation_offset=”” class=”” id=””][fusion_text]Company Registration[/fusion_text][separator style_type=”none” top_margin=”5″ bottom_margin=”” sep_color=”” border_size=”” icon=”” icon_circle=”” icon_circle_color=”” width=”” alignment=”” class=”” id=””][imageframe lightbox=”no” lightbox_image=”” style_type=”none” hover_type=”none” bordercolor=”” bordersize=”0px” borderradius=”0″ stylecolor=”” align=”none” link=”http://www.roura-thailand.com/kr/wp-content/uploads/sites/4/2015/05/DBD_03_2016.jpg” linktarget=”_blank” animation_type=”0″ animation_direction=”down” animation_speed=”0.1″ animation_offset=”” hide_on_mobile=”no” class=”” id=””] [/imageframe][/one_third][one_third last=”yes” spacing=”yes” center_content=”no” hide_on_mobile=”no” background_color=”” background_image=”” background_repeat=”no-repeat” background_position=”left top” hover_type=”none” link=”” border_position=”all” border_size=”0px” border_color=”” border_style=”” padding=”” margin_top=”” margin_bottom=”” animation_type=”” animation_direction=”” animation_speed=”0.1″ animation_offset=”” class=”” id=””][fusion_text]Insurance[/fusion_text][separator style_type=”none” top_margin=”5″ bottom_margin=”” sep_color=”” border_size=”” icon=”” icon_circle=”” icon_circle_color=”” width=”” alignment=”” class=”” id=””][imageframe lightbox=”no” lightbox_image=”” style_type=”none” hover_type=”none” bordercolor=”” bordersize=”0px” borderradius=”0″ stylecolor=”” align=”none” link=”http://www.roura-thailand.com/kr/wp-content/uploads/sites/4/2015/05/Insurance_2016.jpg” linktarget=”_blank” animation_type=”0″ animation_direction=”down” animation_speed=”0.1″ animation_offset=”” hide_on_mobile=”no” class=”” id=””] [/imageframe][/one_third][/fullwidth]